We’d love to hear from you
Whether you’re choosing a kit, checking if your photo will work, or tracking an order already on its way — a real person on our team will read your message and reply. No bots, no run-around.
How to reach us
Email is the fastest way to get a thorough answer, and it’s how most of our painters prefer to reach us. We aim to reply to every message within about 24 hours, Monday to Friday during business hours. Weekends and holidays may take a little longer — but we always get back to you.
To help us solve things on the first reply, it’s worth including a few details: your order number if you already bought (it’s in your confirmation email), the name and size of the kit, and — for anything visual, like a missing paint pot or a mark on the canvas — a quick photo attached to your email. The more you can tell us up front, the faster we can make it right.
Email us (fastest)
[email protected]
Replies within about 24 hours on business days. Best for order questions, proofs, revisions and anything with an attachment.
Call us
+1 409 995 3467
Calls only — this line does not receive SMS or WhatsApp messages, so please email us for anything you’d like in writing. Available Monday to Friday, business hours.
Custom photo? Ask us first
Not sure your photo will turn out well as a custom canvas? Email it to [email protected] and we’ll give you honest, free suitability feedback before you buy — no pressure either way.
Before you contact us, the quickest answers are often already written down:
• FAQ — sizes, colour detail, painting basics and custom photo questions.
• Shipping & Delivery — costs, tracking and real delivery windows (US 10–16 & worldwide 12–20 business days).
• Returns & Refund Policy — our 30-day guarantee, proof approval and re-do promise.
Send us a message
What people usually reach out about
If you’re wondering whether your question is worth an email, here are the things painters most often write to us about — and where to look if you’d like an instant answer.
- “Will my photo work as a custom kit?” Email it over and we’ll tell you honestly, for free, before you spend a penny. Our best-photo tips also cover what makes a great source image.
- “Where’s my order?” Every parcel ships tracked. Check the shipping & delivery page for current windows, then email us your order number if anything looks off.
- “I need a revision on my proof.” Just reply to your proof email with what you’d like changed — revisions before printing are always free.
- “A pot dried out / a piece is missing.” Tell us the colour number and we’ll send a free replacement for the life of your kit.
- “Can I return it?” Ready-made kits are covered by our 30-day guarantee; the full details are on our returns & refund policy.
Planning a custom canvas for a birthday, anniversary or holiday? Message us your date before you order and we’ll tell you honestly whether it can arrive in time, remembering that custom kits add a couple of days of make time while we prepare and print your approved proof.
We read every message that comes in, and we’d genuinely rather answer your question before you order than after. Thank you for trusting us with the memories worth hanging on your wall — we don’t take it lightly. For the story behind the brand, visit our about us page.